Terms & Conditions

By approving any quotation or estimate from SAME DAY Auto Repair (“SAME DAY”), the customer agrees to the following legally binding Terms and Conditions:

Minimum Charges and Inspection Policy - A minimum fee of AED 300 is applicable for all services, including diagnostics and inspections. If an inspection is advertised as free, it shall only be considered free upon the approval of any subsequent repair estimate. Otherwise, standard fees apply.

Customer Responsibility for Personal Belongings - Customers are advised to remove all personal items from their vehicles. SAME DAY assumes no liability for lost, damaged, or stolen belongings left in the vehicle at any time.

Pickup & Delivery Services - Complimentary pickup and delivery are offered only when estimates are approved. If no estimate is approved, a transportation fee will be charged based on the vehicle location.

Estimate Approvals - An estimate is deemed approved once written or recorded verbal confirmation is received via WhatsApp, SMS, phone, or email. Upon approval, a job card is generated, and work commences accordingly.

Cancellations & Refunds - Once work has commenced or parts have been ordered, the estimate becomes non-refundable. Any cancellations must be requested before work begins. In cases where refunds are considered, SAME DAY reserves full discretion to determine eligibility, amount, and form of refund, whether by cash, credit, repair compensation, or any other method approved by management.

Spare Parts & Custom Orders - Once a customer confirms an estimate involving special or pre-ordered parts, payment is non-refundable due to supplier procurement commitments. If customer-provided parts are installed, no warranty or liability applies. Labour charges are non-refundable regardless of outcome.

Down Payment Policy - SAME DAY reserves the right to request up to 80% down payment prior to commencing work. Work will not proceed unless the requested advance is received in full.

Accepted Payment Methods - Payments via cash, credit/debit card, or bank transfer are accepted. PDCs, CDCs, or deferred payments are only accepted via written and signed agreement with management.

Vehicle Release Conditions - Vehicles will not be released until all outstanding invoices are settled in full. Partial payments do not qualify for release unless pre-agreed in writing.

Warranty Terms - There is no warranty of any kind — neither on repairs nor on spare parts — unless explicitly and clearly mentioned on the official estimate and/or invoice issued by SAME DAY Auto Repair. If no such mention is present, the customer agrees that no warranty exists. Any previously implied or verbal agreements regarding warranty are considered null and void unless officially documented. SAME DAY Auto Repair shall not be held liable for any damages, losses, or failures related to repairs, parts, or labour unless a warranty is officially stated and has not yet expired.

Warranty shall be voided under the following circumstances, including but not limited to:

Third-Party Interference: If the vehicle is taken to any other garage, workshop, or dealership, including for inspection, after repairs were completed by SAME DAY.

Customer-Supplied Parts: If any spare parts, oils, or consumables were provided by the customer.

Unauthorized Use or Abuse: If the vehicle is driven in a manner inconsistent with the manufacturer’s guidelines, including but not limited to racing, drifting, off-roading, overloading, or similar misuse.

Environmental Damage: If vehicle damage is caused by external factors such as flooding, sandstorms, accidents, or other events outside SAME DAY’s control.

Tampering: If the customer or any third party tampers with the repaired components or relevant systems after delivery.

Delayed Collection: If the customer does not collect the vehicle within 7 days of completion, the warranty period may be reduced or voided at SAME DAY’s discretion.

Outstanding Payments: Warranty is not valid if the customer has not fully settled the invoice or any part of it.

Warranty Lapse: If the clearly stated warranty period has expired, no legal or financial liability shall be accepted.

Post-Warranty Disputes - After the warranty period ends, SAME DAY disclaims all legal and financial responsibility for any malfunction, failure, or damage, regardless of origin.

Parking & Storage Fees - If a customer fails to collect the vehicle within 3 days of work completion, SAME DAY may charge up to AED 50 per day to cover parking and vehicle maintenance fees.

Repair Outcomes & Customer Acceptance - The customer agrees that SAME DAY has the right to determine the appropriate parts and methods for any goodwill repair or remedial action. OEM, aftermarket, or used parts may be used at the discretion of SAME DAY when remedying a dispute, unless a specific written agreement dictates otherwise.

Force Majeure & Limitation of Liability - SAME DAY shall not be held liable for delays, damage, or losses caused by force majeure events, including but not limited to fire, flood, acts of God, parts shortages, supplier delays, third-party failures, towing company delays, logistics disruptions, or any other events outside SAME DAY’s reasonable control. Maximum liability for any claim shall not exceed the amount paid for the disputed service.

Legal Jurisdiction - These Terms and Conditions are governed by UAE Federal Law and any disputes shall be settled under the jurisdiction of the Dubai Courts.

Customer-Supplied Spare Parts – Disclaimer & Liability Waiver - If a customer provides their own spare parts, consumables, oils, or components and requests SAME DAY Auto Repair to install or use them, the following terms apply:

No Warranty or Guarantee: The customer agrees that no warranty applies to any repair or service that involves parts or materials supplied by the customer. SAME DAY makes no guarantees that such parts will fit, function correctly, or resolve the issue.

No Liability for Damage or Failure: The customer fully accepts responsibility for any malfunctions, damages, or safety hazards arising during or after installation of customer-supplied parts. SAME DAY shall not be held liable under any circumstances, including but not limited to engine failure, electrical faults, software mismatch, or safety issues.

Labour Charges Are Non-Negotiable: Once labour has been performed, the customer is legally obligated to pay the full agreed-upon labour charge, regardless of the outcome of the repair or installation. Labour fees are due even if the part fails, does not function, or is found incompatible with the vehicle.

Parts Inspection Refusal: SAME DAY is under no obligation to inspect, test, or validate the authenticity, suitability, compatibility, or quality of any parts supplied by the customer prior to installation. Use is entirely at the customer’s risk.

Waiver of Claims: By requesting the use of customer-supplied parts, the customer waives all rights to initiate disputes, chargebacks, refunds, or legal claims relating to the performance of those parts or related repairs.

Customer Acknowledgment & Waiver of Damages - SAME DAY Auto Repair strives to complete all repairs within estimated timelines; however, the customer understands and agrees that all delivery dates and repair durations are approximate and subject to change due to a variety of factors beyond the workshop’s control. These include, but are not limited to, unforeseen mechanical issues discovered during repairs, the unavailability of specific or rare spare parts in the local market, supplier or dealership delays, international shipping lead times, customs clearance, and logistical disruptions.

By approving any job or estimate, the customer agrees not to hold SAME DAY Auto Repair liable for any delays in vehicle readiness, regardless of cause. This includes loss of income, operational downtime, lost business opportunities, loss of use, or rental earnings, especially in the case of commercial, fleet, or rental vehicles. The customer further agrees that any such claims, deductions, or penalties will be considered null and void.

The customer may not request discounts, compensation, or any deduction from the approved estimate or invoice based on project delays, even if a verbal or written time estimate was initially provided. All approved estimates remain fully payable in full regardless of extended delivery timeframes.

SAME DAY commits to maintaining regular communication and will update the customer on delays as they occur. In exceptional circumstances, management may voluntarily offer goodwill discounts or service gestures, but these shall not be construed as an admission of fault or set any precedent.